PSV Data Collection Support
Comprehensive guidance for enumerators, drivers, and administrators using our premium data collection system.
Quick Help
Getting Started
Learn how to set up your account and submit your first PSV trip data collection form.
View GuideField Data Collection
Best practices for accurate passenger counting and location recording in the field.
Learn MoreTroubleshooting
Solutions for common issues with form submission, data recording, and technical problems.
Fix IssuesFrequently Asked Questions
For accurate passenger counting:
- Stand near the vehicle entrance to count each boarding passenger
- Record the boarding location immediately as passengers enter
- Note alighting passengers by asking their destination or observing exit points
- Cross-check totals with the conductor's records when possible
Remember to update counts at each stop to maintain accuracy throughout the trip.
If you notice an error before submission:
- Simply correct the field with the accurate information
- Use the "Reset" button to clear the entire form if needed
If you've already submitted incorrect data:
- Submit a new form with the correct information
- Contact your supervisor immediately to report the duplicate submission
The system automatically calculates the total amount collected using this formula:
For example, if each passenger pays KES 50 and you recorded 42 passengers:
The calculation updates automatically as you enter values in the form.
Our system has offline capabilities:
- Data entered will be saved temporarily in your browser
- When connection is restored, you can submit the saved form
- For critical data, we recommend recording information manually as backup
If you experience issues with offline saving:
- Take screenshots of your completed form
- Note down key information (passenger counts, times, amounts)
- Contact technical support if data cannot be recovered
Need Further Assistance?
Our support team is ready to help you with any questions or technical issues.
Install Your PSV Data Collection App
Follow these simple steps to get started on any device
Android Installation
- Open Chrome and visit our data collection portal
- Tap the menu button (⋮) in the top-right corner
- Select "Add to Home screen" from the menu
- Name your app (e.g., "PSV Data") and tap Add
- Find the app icon on your home screen and open it
Troubleshooting:
- If you don't see "Add to Home screen," update Chrome
- Ensure you're not in Incognito mode

iPhone Installation
- Open Safari and visit our data collection portal
- Tap the share icon (↑) at the bottom
- Scroll down and select "Add to Home Screen"
- Name your app (e.g., "PSV Data") and tap Add
- Find the app icon on your home screen and open it
Important Notes:
- You must use Safari - this won't work in Chrome/Firefox
- iOS may ask for permission to add to home screen

Computer Installation
- Chrome/Edge: Visit our data portal and click the install icon (⬇) in the address bar
- Firefox: Click the menu button (≡) → "Install"
- Confirm installation when prompted
- The app will launch in its own window like a native application
System Requirements:
- Chrome 73+, Edge 79+, or Firefox 58+
- Windows 10/11 or macOS 10.15+ recommended

Installation FAQs
Will this work offline?
Yes! After installation, the app can record data without internet and sync automatically when connection is restored.
How do I update the app?
Updates happen automatically when you reopen the app with internet connection. No app store updates needed.
Video Tutorials
Form Submission Walkthrough
Step-by-step guide to completing and submitting the PSV data collection form.
Watch Now
Field Data Collection Techniques
Learn professional methods for accurate passenger counting and location recording.
Watch Now
Troubleshooting Common Issues
Solutions for form errors, submission problems, and technical difficulties.
Watch Now
Form Submission Walkthrough
Step-by-step guide to completing and submitting the PSV data collection form.
Watch NowField Data Collection Techniques
Learn professional methods for accurate passenger counting and location recording.
Watch NowTroubleshooting Common Issues
Solutions for form errors, submission problems, and technical difficulties.
Watch Now