Pilot | Namata

PSV Data Collection Support

Comprehensive guidance for enumerators, drivers, and administrators using our premium data collection system.

Quick Help

Getting Started

Learn how to set up your account and submit your first PSV trip data collection form.

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Field Data Collection

Best practices for accurate passenger counting and location recording in the field.

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Troubleshooting

Solutions for common issues with form submission, data recording, and technical problems.

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Frequently Asked Questions

For accurate passenger counting:

  • Stand near the vehicle entrance to count each boarding passenger
  • Record the boarding location immediately as passengers enter
  • Note alighting passengers by asking their destination or observing exit points
  • Cross-check totals with the conductor's records when possible

Remember to update counts at each stop to maintain accuracy throughout the trip.

If you notice an error before submission:

  • Simply correct the field with the accurate information
  • Use the "Reset" button to clear the entire form if needed

If you've already submitted incorrect data:

  • Submit a new form with the correct information
  • Contact your supervisor immediately to report the duplicate submission

The system automatically calculates the total amount collected using this formula:

Total Amount = (Amount Paid per Person) × (Total Passengers Onboarded)

For example, if each passenger pays KES 50 and you recorded 42 passengers:

50 × 42 = KES 2,100 total collected

The calculation updates automatically as you enter values in the form.

Our system has offline capabilities:

  • Data entered will be saved temporarily in your browser
  • When connection is restored, you can submit the saved form
  • For critical data, we recommend recording information manually as backup

If you experience issues with offline saving:

  1. Take screenshots of your completed form
  2. Note down key information (passenger counts, times, amounts)
  3. Contact technical support if data cannot be recovered

Need Further Assistance?

Our support team is ready to help you with any questions or technical issues.

Live Chat

Instant help from our support agents

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Email Support

Response within 24 hours

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Phone Support

Available 8AM-6PM, Mon-Fri

Call +254 700 000000

Install Your PSV Data Collection App

Follow these simple steps to get started on any device

Android Installation

  1. Open Chrome and visit our data collection portal
  2. Tap the menu button (⋮) in the top-right corner
  3. Select "Add to Home screen" from the menu
  4. Name your app (e.g., "PSV Data") and tap Add
  5. Find the app icon on your home screen and open it

Troubleshooting:

  • If you don't see "Add to Home screen," update Chrome
  • Ensure you're not in Incognito mode
Android installation steps

Installation FAQs

Will this work offline?

Yes! After installation, the app can record data without internet and sync automatically when connection is restored.

How do I update the app?

Updates happen automatically when you reopen the app with internet connection. No app store updates needed.

Video Tutorials

Form Submission Walkthrough

Step-by-step guide to completing and submitting the PSV data collection form.

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Field Data Collection Techniques

Learn professional methods for accurate passenger counting and location recording.

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Troubleshooting Common Issues

Solutions for form errors, submission problems, and technical difficulties.

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